Sankra Casino Privacy Policy

At Sankra Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our platform at sankra.com, use the Sankra app, or interact with any of our services. By registering an account, completing the Sankra login process, or otherwise using our services, you agree to the practices described in this document. We encourage you to read it carefully.

1. Who We Are

We operate Sankra Casino as a licensed online gambling platform holding a Curaçao Gaming Licence. Our services are available in selected European countries and are offered in English and German. As the data controller, we are responsible for the personal information you provide when you Sankra sign in, Sankra register, or make use of any of our features. If you have questions about how we handle your data, you can contact us directly at support@sankra.com.

2. Information We Collect

When you interact with Sankra online casino, we may collect the following categories of personal data:

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address and contact details
• Username and password created during account setup
• Copies of identification documents submitted for verification

2.2 Financial Information

• Payment method details (e.g., Visa, Mastercard, bank transfer, Skrill, Paysafecard, Bitcoin, Ethereum, USDT, and other supported options)
• Transaction history, including deposits starting from €10 and withdrawal requests
• Wallet addresses used for cryptocurrency transactions

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Log-in times, session duration, and navigation patterns
• Information about your use of the Sankra mobile app, Sankra Android app, or Sankra iOS app
• Game activity, including games played, bets placed, and bonus usage

2.4 Communications

• Messages sent to our support team via live chat or email
• Feedback, complaints, and survey responses
• Correspondence related to the Sankra welcome bonus, Sankra free spins, or any Sankra promo code you may use

3. How We Use Your Information

At Sankra Casino, we use the data we collect for the following purposes:

• Account management: We use your registration information to create and maintain your account, enable the Sankra login process, and ensure secure access to our platform.
• Service delivery: We process your data to provide access to our full game library of 7,887+ titles, sports betting features, tournaments, VIP programme benefits, and bonuses including the Sankra bonus and Sankra no deposit bonus where applicable.
• Payments: We process financial data to handle deposits, withdrawals, and transaction verification in accordance with our payment terms.
• Legal compliance: We are required to verify your identity and monitor transactions to meet anti-money laundering (AML) and Know Your Customer (KYC) obligations under applicable regulations.
• Responsible gambling: We monitor gaming behaviour to identify potential problem gambling and intervene with appropriate support measures when necessary.
• Marketing and promotions: With your consent, we may contact you about offers, reload bonuses, cashback promotions, and tournaments available on our Sankra platform.
• Technical improvements: We analyse usage data to improve the performance and usability of our desktop, mobile browser, and app-based platforms.

4. Legal Basis for Processing

Our Sankra Casino data processing activities are carried out on the following legal grounds:

• Contractual necessity: Processing required to provide the services you signed up for
• Legal obligation: Processing necessary to comply with licensing requirements, AML regulations, and other applicable laws
• Legitimate interests: Processing carried out to protect the security and integrity of our platform
• Consent: Processing for marketing communications, where you have explicitly opted in

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on sankra.com to enhance your experience, maintain your session, and gather analytical data. These technologies help us understand how users interact with our platform and allow us to improve our services accordingly.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site, including the Sankra sign in process and personalised content delivery.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Game providers such as Pragmatic Play, NetEnt, Evolution Gaming, and others, to deliver gaming services
• Payment processors and financial institutions to facilitate transactions
• Regulatory and licensing authorities, including those overseeing our Curaçao Gaming Licence
• Fraud prevention and identity verification services
• Technical service providers who assist in operating the Sankra mobile app and website infrastructure

All third parties we work with are contractually required to handle your data securely and in compliance with applicable data protection standards.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Financial records and identity verification documents may be kept for a minimum of five years following account closure, in line with anti-money laundering legislation. Once the retention period expires, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your data
• Right to restriction: You may ask us to limit how we process your information
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@sankra.com. We will respond to your request within the timeframes required by applicable law.

9. Data Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our Sankra Casino platform uses SSL encryption across all pages, including during the Sankra login and registration processes. Access to personal data is restricted to authorised personnel only, and we conduct regular internal security assessments.

10. Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a person under 18 has provided us with personal information, we will promptly delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. When we make significant changes, we will notify you through our website or via email. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of Sankra Casino services following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. We are available 24/7 via live chat on sankra.com and by email at support@sankra.com. We are committed to addressing your privacy concerns promptly and transparently.